FAQS
General questions
A Carregar Resultados de Pesquisa
a) You
may contact us by phone or e-mail at:
+351 226 054 081
b) If
you are an international account, please contact us at:
+351 917 773 971
c) You may contact us by filling in the form from
the link below:
Depending on the size of the project, you can choose
either a tailor-made service or articles from the catalogue.
TROT has a vast portfolio of solutions/articles that
can be easily customized without the need of an exclusive tailor-made project.
The design and the personalization will always be the
foundation of the project.
The cost and delivery period vary with the development
needs.
Our business process includes the following main
steps:
a) Project Meeting
In this meeting with our Sales Manager, the client's goals
and needs are identified.
Depending on
the dimension of the project, you can count on the participation of an element
from the design department.
The objective is to obtain an increased perception of
the context, corporate identity, requirements for the functionality of the
pieces, colors, patterns, etc... this will be important for the development of
the project.
b) Preparation
of the creative proposal
After the previous step, a creative proposal
will be developed by the design department, which will be presented to the
client and may be subject to adjustments until their complete satisfaction.
c) Presentation
of a quotation
Once the creative proposal is closed, the
budget is prepared and sent to the client for award.
d) Sample
production
Samples of the articles will be produce in
order to guarantee their conformity and that they materialize the creative idea
that gave rise to them.
e) Sample
approval and
After approval of the
samples, the project is considered completed, and the customer must place the
respective order to start production.
Trotinete, Lda works in a vertical integration
process. It has design, purchasing departments, as well as production units for
cutting and confection, with the capacity to produce samples and small series.
Larger orders
are prepared indoors and sent to their manufacturing partners for production. Some
of our partners have been with us since the creation of the company almost 30
years ago.
This varies with project complexity. As main variables
we have the number of models.
The deeper the project meeting, the more likely it is
to be correctly interpreted and work well from the start, minimizing the number
of iterations with the customer.
Normally the production period is up to 30 calendar
days after receiving the order, with the exception of the production of
"special sizes" (non-standard sizes), which require modeling and
whose term is up to 45 days.
The minimum quantities approved by the management are
50 units per model (which may however comprise different sizes).
Lower quantities
may be accepted, although with a higher price.
Our entire logistical
process is managed in-house, order preparation and dispatch and stock
management.
We have partnerships established
with transport operators, at very competitive costs, which guarantee
distribution to all regions of mainland and insular Portugal, as well as to all
European countries.
The company offers its clients a personal online
platform “Online Private Store”, a tool developed for its B2B business
customers, which allows:
• Personalized Profiles;
• Register Employees;
• Register and save the employee’s sizes;
• Stock availability;
• Placing and managing orders;
Orders
The
shipping cost is applied depending on the amount ordered and/or location.
The details
are handled during the meetings.
Exchanges
In
exchanges, the shipping cost is shared. This is, the return is on the customer's
account and the re-shipment if on Trotinete, Lda’s account.
Returns
If the
return is due to a defect or any other reason attributable to TROT, the costs
will be charged to us. Otherwise, it will be the customer's account.
